FAQ

Frequently Asked Questions

How long does shipping take?

Orders are usually delivered within 5–12 business days depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

Do you offer refunds?

Yes. We offer a refund or replacement for damaged or defective products.

Can I cancel my order?

Orders can be canceled within 24 hours after purchase.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and other secure payment methods.

How can I contact support?

You can contact us at support@casavelv.